How we process your personal data
We collect personal data about you for the purpose of meeting our universal service obligation and for the administration of ongoing contractual relationships.
We receive and process a range of personal data about you as a customer, visitor or partner. This means that we are the data controllers in respect of the personal data about you that we process.
This privacy policy covers the following companies: Fjernvarme Fyn Affaldsenergi A/S, Fjernvarme Fyn Distribution A/S, Fjernvarme Fyn Produktion A/S and Fjernvarme Fyn Service A/S.
Our contact details can be found here:
Fjernvarme Fyn
Havnegade 120
DK-5000, Odense C
E-mail: GDPR@fjernvarmefyn.dk
Telephone: +45 65 47 30 00.
In this text you can find out more about the information about you that we process, whether you are a customer, visitor or partner.
As a customer
We process only such information about you that is necessary with regard to meeting the universal service obligation and administering ongoing contractual relationships.
This will typically be the following information: Name, address, telephone number, e-mail address, customer number, installation number, metering and consumption data, property information, information concerning payments, arrears or debt recovery measures, information about subsidy cases and information relating to marketing.
We use Article 6(1)(b) of the General Data Protection Regulation (GDPR) as the legal base, as this is personal data that has been provided in conjunction with entry into or fulfilment of a contract.
Other recipients that may process your information
We forward your personal data to our partners – e.g. Administration Fyn A/S, which is responsible for heat collection, meter registration, etc.
If you get into arrears with your heating payments, we may forward your personal data to a lawyer, debt collection agency, the Danish Tax Authority (Skattestyrelsen) and the bailiff’s court. A data processing agreement will have been entered into prior to disclosure.
We enter into confidentiality agreements with Heating, Ventilation and Sanitary Installation companies or similar, who are provided with the names and addresses, etc., of customers.
We do not disclose your personal data to third parties for commercial marketing purposes.
We do not transfer data to third countries, nor to international organisations.
Storage and erasure
We store personal data only for as long as is necessary in order to fulfil our obligations to you as a customer, partner or other, and in order to comply with relevant legislation. An example of a reason for longer data storage would be in case of the defence of a legal claim.
As a visitor
For visits to Fjernvarme Fyn, we process the information necessary on grounds of security.
This will typically be the following information: Name, company, telephone number, e-mail address, information in the event of a breach of work environment regulations, video surveillance and use of the internet.
We use Article 6(1)(f) of the GDPR as the legal base, as it is necessary to register your personal data for the purpose of crime prevention and in order to assist in any investigative work in the event of serious occupational accidents in Fjernvarme Fyn’s areas.
Other recipients that can process your information
We do not disclose your personal data to partners, nor to third parties for commercial marketing purposes.
We do not transfer data to third countries, nor to international organisations.
Storage and erasure
Any information that we have registered about you as a visitor will be stored for a maximum of thirty (30) days. However, we store any information relating to breaches of work environment regulations for two (2) years, after which your information will be anonymised so that only the company name is given. This data will be erased after three (3) years.
With regard to video surveillance, the recordings from the company’s CCTV monitoring are stored for a maximum of thirty (30) days after the recording took place, except where longer storage is necessary as a result of the company’s processing of a specific dispute.
As a supplier
We process only such information about you that is necessary for the administration of ongoing contractual relationships.
This will typically be the following information: Name, company, telephone number, e-mail address, registrations in Port-log, supplier information, driver information, information regarding breaches of our work environment regulations and video surveillance.
We use Article 6(1)(b) of the GDPR as the legal base, as this is personal data that has been provided in conjunction with entry into or fulfilment of a contract. We also use Article 6(1)(f) of the GDPR as the legal base, as it is necessary to register your personal data for the purpose of crime prevention and in order to assist in any investigative work in the event of breaches of contract and serious occupational accidents in Fjernvarme Fyn’s areas.
Storage and erasure
We store any information relating to breaches of work environment regulations for two (2) years, after which the information will be anonymised so that only the company name is given. This data will be erased after three (3) years.
With regard to video surveillance, the recordings from the company’s CCTV monitoring are stored for a maximum of thirty (30) days after the recording took place, except where longer storage is necessary as a result of the company’s processing of a specific dispute.
Your rights
You have a number of rights under the provisions of the GDPR and the Danish Data Protection Act.
You should contact us if you wish to exercise your rights.
Right of access, Article 15
You have the right to access the information about you that we process, along with a range of other information.
Right to rectification, Article 16
You have the right to have any incorrect information about you rectified.
Right to erasure, Article 17
In certain cases, you have the right to have the information about you erased before the time of our usual general erasure.
Right to restrict processing, Article 18
In some cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may henceforth – with the exception of storage – only process the information with your consent, or for the establishment, exercise or defence of legal claims, or for the protection of the rights of a person, or for reasons of important public interest.
Right to object, Article 21
In some cases, you have the right to object to our otherwise legal processing of your personal data.
Right to data portability, Article 20
In some cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and the right to transmit this personal data from one data controller to another without hindrance.
You can find out more about your rights in the Danish Data Protection Agency’s guidance on the rights of data subjects, which can be found at www.datatilsynet.dk.
Complaint to the Danish Data Protection Agency
You have the option to raise a complaint with the Danish Data Protection Agency about our processing of your personal data. The contact details for the Danish Data Protection Agency can be found on the Agency’s website: www.datatilsynet.dk.
Contact
If you have any questions about Fjernvarme Fyn’s privacy or data security policy, please feel free to contact us by calling +45 65 47 30 00 or writing to us at GDPR@fjernvarmefyn.dk.
Last updated August 2022.